Why Smart TV is Not PC

Amid all the recent news on new smart TV products from Sony and Logitech, the message from analysts and researchers who study humans for a living seems to be: Don’t make TVs into PCs.

Logitech last month became the first company to unveil a set-top device running Google’s new Android-based TV platform, followed by Sony with a host of slick new HDTVs and a Blu-ray disc player. All of these devices are powered by a chip originally designed for computers, but customized for consumer electronics to enable 1080p video, Dolby 7.1 surround sound, DTS and more. And while there have been connected TVs for some time, Google TV is the first to marry the Internet with broadcast TV in an entirely new way.

Sony Smart TV at Best Buy

A customer tests out the latest Sony Smart TV’s at a local Best Buy store near Portland, Ore.

According to analysts, something on the order of 300 million digital televisions ship every year, so it’s a big market for all the companies involved, and growing.

Speaking to Computer World, analyst Rob Enderle predicted that in the right format and with the right usage model and customer experience, people could adopt Google TV. “Folks probably won’t be doing much browsing on their TV,” he said. “But consuming Internet media? Certainly. Up until now it has been too difficult for most to do that.”

Ironically, as TVs and other consumer devices get connected, they take on more compute-like function and capability. But according to researchers, if smart TV takes off the industry has to avoid the mistakes of the past by making the user experience more compelling.

“Do you want to live in a world where your Tivo says, ‘I’m terribly sorry that before you can see this next show I have to defrag myself?'” asked Intel Fellow Genevieve Bell, who has been deeply involved in understanding what consumers want and expect from their television viewing experience through a series of research efforts.

“People don’t want their televisions to turn into a computer,” she said. “People actually love their televisions because it turns out they’re nothing like computers.”

Bell, who heads up the Intel Labs’ Interaction and Experience Research group, is adamant that the smart TV push will work because it is about the TV experience, not just the Internet.

In an interview with PC Magazine, Creative Strategies research analyst Tim Bajarin said “If you just have the TV emulate the PC experience, then I think that approach will fail. On the other hand, if you turn the various Internet sites that might work on a big screen into channels, with viewing at the heart of the experience, and deliver an experience that consumers are used to on a big screen, then the chance of success is better.”

The concept of bringing the Internet to the TV set has been a hot topic for over a decade, Bajarin said, but only now are we “starting to see products that deliver the promise in a way that consumers may actually find interesting.”

Learning what works, and doesn’t, is one of the lessons of the Viiv PC platform, said Brian David Johnson, Intel Labs futurist and author of Screen Future: The Future of Entertainment, Computing, and the Devices We Love.Viiv was Intel’s effort to grow the market for PC-based TV and consumer living room experiences, based on a collection of Intel chips and technologies and Windows Media Center.

From a user perspective “we failed with Viiv,” Johnson said. “We learned a lot of things, the most important being we tried to turn the television into a computer.”

“People saw the Internet as a way they could get whatever they wanted on demand.” — Brian David Johnson

Intel’s Gary Palangian, a Google TV program manager in the Digital Home Group, agrees that Viiv was about putting a PC in the living room, while smart TV is about putting your Internet on the TV.

He pointed out, for example, that Viiv was powered by PC chips, while the Intel Atom CE4100 was designed specifically for consumer electronics, offering home theatre-quality audio/video performance, signal processing, surround sound and 3-D graphics in a super small package that also enables fan-less designs due to its low power.

Smart TV product Logitech Revue set-top box

Smart TV products like the Logitech Revue set-top box are just now starting to appear in retail stores like Best Buy.

Another key factor in the attempt to get a better grasp of what users want research project led by Bell’s group called “The Social Lives of Television.”

Johnson and a team of Intel anthropologists and ethnographers visited hundreds of people in their homes in India, the U.K., the U.S. and China to learn how they engaged with their TVs so that Intel could better understand what consumers actually wanted.

“When we started working on the concept 4 years ago, we figured the No. 1 thing people would want in the future is movies-on-demand,” Johnson said. “But our focus groups revealed that what people really wanted on their TVs was Internet access. People saw the Internet as a way they could get whatever they wanted on demand. Watching what they wanted, when they wanted it, and where they wanted was a profound and liberating experience.”

Intel and many other companies are betting big this knowledge will pay off as television evolves and becomes more PC-like, but without all the trimmings of the traditional PC experience. Intel President and CEO Paul Otellini recently predicted that “TV is about to change more in the next year than it has in the last 50.” For that to happen, according to analysts and industry gurus, it will need to be an entirely different kind of computing experience.

Why Smart TV is Not PC

Amid all the recent news on new smart TV products from Sony and Logitech, the message from analysts and researchers who study humans for a living seems to be: Don’t make TVs into PCs.

Logitech last month became the first company to unveil a set-top device running Google’s new Android-based TV platform, followed by Sony with a host of slick new HDTVs and a Blu-ray disc player. All of these devices are powered by a chip originally designed for computers, but customized for consumer electronics to enable 1080p video, Dolby 7.1 surround sound, DTS and more. And while there have been connected TVs for some time, Google TV is the first to marry the Internet with broadcast TV in an entirely new way.

Sony Smart TV at Best Buy

A customer tests out the latest Sony Smart TV’s at a local Best Buy store near Portland, Ore.

According to analysts, something on the order of 300 million digital televisions ship every year, so it’s a big market for all the companies involved, and growing.

Speaking to Computer World, analyst Rob Enderle predicted that in the right format and with the right usage model and customer experience, people could adopt Google TV. “Folks probably won’t be doing much browsing on their TV,” he said. “But consuming Internet media? Certainly. Up until now it has been too difficult for most to do that.”

Ironically, as TVs and other consumer devices get connected, they take on more compute-like function and capability. But according to researchers, if smart TV takes off the industry has to avoid the mistakes of the past by making the user experience more compelling.

“Do you want to live in a world where your Tivo says, ‘I’m terribly sorry that before you can see this next show I have to defrag myself?'” asked Intel Fellow Genevieve Bell, who has been deeply involved in understanding what consumers want and expect from their television viewing experience through a series of research efforts.

“People don’t want their televisions to turn into a computer,” she said. “People actually love their televisions because it turns out they’re nothing like computers.”

Bell, who heads up the Intel Labs’ Interaction and Experience Research group, is adamant that the smart TV push will work because it is about the TV experience, not just the Internet.

In an interview with PC Magazine, Creative Strategies research analyst Tim Bajarin said “If you just have the TV emulate the PC experience, then I think that approach will fail. On the other hand, if you turn the various Internet sites that might work on a big screen into channels, with viewing at the heart of the experience, and deliver an experience that consumers are used to on a big screen, then the chance of success is better.”

The concept of bringing the Internet to the TV set has been a hot topic for over a decade, Bajarin said, but only now are we “starting to see products that deliver the promise in a way that consumers may actually find interesting.”

Learning what works, and doesn’t, is one of the lessons of the Viiv PC platform, said Brian David Johnson, Intel Labs futurist and author of Screen Future: The Future of Entertainment, Computing, and the Devices We Love.Viiv was Intel’s effort to grow the market for PC-based TV and consumer living room experiences, based on a collection of Intel chips and technologies and Windows Media Center.

From a user perspective “we failed with Viiv,” Johnson said. “We learned a lot of things, the most important being we tried to turn the television into a computer.”

“People saw the Internet as a way they could get whatever they wanted on demand.” — Brian David Johnson

Intel’s Gary Palangian, a Google TV program manager in the Digital Home Group, agrees that Viiv was about putting a PC in the living room, while smart TV is about putting your Internet on the TV.

He pointed out, for example, that Viiv was powered by PC chips, while the Intel Atom CE4100 was designed specifically for consumer electronics, offering home theatre-quality audio/video performance, signal processing, surround sound and 3-D graphics in a super small package that also enables fan-less designs due to its low power.

Smart TV product Logitech Revue set-top box

Smart TV products like the Logitech Revue set-top box are just now starting to appear in retail stores like Best Buy.

Another key factor in the attempt to get a better grasp of what users want research project led by Bell’s group called “The Social Lives of Television.”

Johnson and a team of Intel anthropologists and ethnographers visited hundreds of people in their homes in India, the U.K., the U.S. and China to learn how they engaged with their TVs so that Intel could better understand what consumers actually wanted.

“When we started working on the concept 4 years ago, we figured the No. 1 thing people would want in the future is movies-on-demand,” Johnson said. “But our focus groups revealed that what people really wanted on their TVs was Internet access. People saw the Internet as a way they could get whatever they wanted on demand. Watching what they wanted, when they wanted it, and where they wanted was a profound and liberating experience.”

Intel and many other companies are betting big this knowledge will pay off as television evolves and becomes more PC-like, but without all the trimmings of the traditional PC experience. Intel President and CEO Paul Otellini recently predicted that “TV is about to change more in the next year than it has in the last 50.” For that to happen, according to analysts and industry gurus, it will need to be an entirely different kind of computing experience.